FREQUENTLY ASKED QUESTIONS:
How Do I Know If My Order Has Shipped?
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing times may be extended during holidays, product launches, restocks, or promotional periods.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number, shipment details, and a link to follow your package.
Please allow 24–48 hours after receiving your tracking number for tracking updates to appear in the carrier’s system.
Estimated Delivery Times
- United States: Approximately 5 business days after shipment
- Europe: Approximately 7 business days after shipment
- Bulgaria: Approximately 1 business day after shipment
Delivery times are estimates only and are not guaranteed.
Important Shipping Information
SILUETTBG is not responsible for delays caused by circumstances outside of our control, including customs processing, severe weather, natural disasters, carrier delays, transportation strikes, international shipping delays, or local postal service interruptions.
If you have not received a tracking email within 3 business days, please check your spam or junk folder before contacting us at siluettbg@gmail.com.
To help avoid delays, please ensure your email address and shipping information are entered correctly at checkout. Please include any required apartment, suite, unit, or floor numbers.
Can I Change or Cancel My Order?
We will make every reasonable effort to assist with order changes or cancellations if you contact us on the same day your order is placed.
Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made once an order has entered processing.
Once an order has been processed or shipped, it cannot be canceled, modified, or redirected.
What If My Package Is Lost, Stolen, or Marked as Delivered?
Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your tracking shows your package was delivered but you cannot locate it, we recommend:
- Confirming your shipping address
- Checking with household members, neighbors, mailrooms, or leasing offices
- Contacting your local postal carrier
- Allowing 24–48 hours, as some carriers mark packages delivered before final delivery
Do You Offer Promotional Codes?
Yes. Only one promotional code may be applied per order.
Discount codes must be entered at checkout and cannot be applied retroactively. Price adjustments cannot be made after an order has been completed.
Subscribe to our email list and follow our social media channels for updates on promotions, launches, and exclusive offers.
How Do I Care for My Products?
To maintain the quality and longevity of your SILUETTBG products:
- Hand wash only
- Do not bleach
- Do not iron
- Do not tumble dry
- Lay flat to air dry
Can I Wear My Waist Snatcher All Day?
For best comfort, we recommend gradually increasing wear time as your body adjusts.
Start by wearing your waist snatcher for shorter periods and increase the duration over time based on your comfort level. Always listen to your body and remove the waist trainer if you experience discomfort.
The SILUETTBG Waist Snatcher is designed to provide firm shaping, support, and a more defined silhouette while worn.
Will My Waist Snatcher Make My Waist Look Smaller Immediately?
Yes. The SILUETTBG Waist Snatcher is designed to instantly sculpt and smooth your waistline, creating a more defined hourglass appearance from the moment you put it on.
With consistent use, it can help support waist training goals by encouraging proper posture and providing targeted compression.
Results vary from person to person depending on body type, consistency, lifestyle, and individual goals.
How Do I Choose the Correct Waist Snatcher Size?
Please use the sizing chart provided on the product page before ordering.
For the best fit, measure your waist and select the size that matches your measurements. If you are between sizes, we recommend choosing based on the sizing guide and considering your desired level of compression.
Your waist snatcher should feel firm and supportive while still allowing comfortable movement and breathing.
Can I wear my Waist Snatcher after surgery?
Yes our Waist Snatcher can be worn as Stage 3 Faja.
What Is SILUETTBG Oil?
SILUETTBG Oil is a luxurious, all-natural body oil formulated with carefully selected plant-based ingredients to complement your workout routine.
Its nourishing formula helps moisturize and smooth the skin while supporting the appearance of a more toned and sculpted-looking waist.
For best results, apply the oil regularly before your workout. Massage into the desired areas, cover with transparent foil if desired, and wear your SILUETTBG Trainer on top as part of your waist training routine.
Always perform a patch test before full use if you have sensitive skin.
What Is the SILUETTBG Trainer Designed For?
The SILUETTBG Trainer is specifically designed to be worn during exercise and fitness routines or any physical activities.
It helps sweat more while providing firm compression around the waist, supports posture, and enhances your workout experience. The flexible design allows you to move comfortably through your favorite exercises.
Is My Information Secure?
Yes.
SILUETTBG uses industry-standard SSL (Secure Socket Layer) encryption technology to help protect your personal and payment information during checkout.
While no online system can guarantee complete security, we use commercially reasonable safeguards to protect customer information.
For more details, please review our Privacy Policy.
What Is Your Return Policy?
ALL SALES ARE FINAL.
Due to the nature of our fitness, wellness, and personal-use products, we do not accept returns, exchanges, refunds, or store credit requests.
This policy applies to all SILUETTBG products.
Please carefully review product descriptions, sizing information, and FAQs before completing your purchase.
By placing an order, you acknowledge and agree to this policy.
Unauthorized returns will not be accepted.
Fraud Prevention
For customer protection, SILUETTBG reserves the right to refuse, cancel, or limit any order that appears suspicious, fraudulent, unauthorized, or in violation of our policies.
We may contact customers to verify billing, shipping, or payment information before processing an order.
Any approved cancellation will be refunded to the original payment method.